Maintaining a clean hotel that is up to guests high standards can be a difficult task.
There are many areas that can easily go wrong. Take a look at any hotel review site and look at what guests are complaining about. Many times it is dirty rooms, broken air conditioners, and leaky faucets. These are all common problems that can be easily maintained and fixed when needed. You only have one time to make a good impression with a guest and if you get it wrong, they are more than likely not coming back. In addition, they are generally going to give a poor score to the hotel on a review site. This all leads to lost revenue. Fortunately, we can take care of some simple areas and keep our guests happy. Let’s take a look at several areas that need additional care when hotel maintenance is concerned.
Are Your Parking Lots Up To Standards
This the first area of the hotel a guest is going to see and it should be kept spotless, This includes making sure there are no potholes and the parking spots are all easily identified. Special parking spots should be easily seen from a distance. The parking lot should be well-lite and there should be no bulbs busted or burnt out. Your guests should feel safe in your parking lot and have no concerns about the safety of their vehicle or belongings. It goes without saying that all trash and refuse is collected on a daily basis so the parking lot is immaculate looking.
A Pristine Lobby
The next area your guests are going to encounter is the hotel lobby. Extra care should be taken with the lobby and it should always have a pristine and welcoming look. Always ensure that the floors are clean, lights are all in working order. There should be no crack or chips in the tiles as well. Keep the lobby smelling fresh and a comfortable temperature when guests arrive.
The Hotel Room
Without a doubt, this is where you are going to win or lose the trust of a guest. They want a room that is worth more than what they paid. It is your job to make sure you always meet and exceed the guests wildest expectations. The room should be inspected on a regular basis to ensure that plumbing, heat, air, and television are all in excellent working conditions. In addition, carpets, paint, wallpaper should be checked on a regular basis for signs of wear and tear. The goal is to always make sure that a guest never has to complain about anything not working. Routine maintenance should include signs of bugs, pests, and odors.
Other areas of concern for you and your maintenance staff include dining areas, pools, and playgrounds. All of these areas should be inspected to ensure the safety and enjoyment of your guests. Always be on the lookout for cracked flooring, loose railing, broken locks. The pool area should be free of any hazardous materials and the pool should offer a pristine, clear waters. If the hotel offers a playground, regularly check all equipment for sharp edges, missing pieces, or broken edges. Add mulch and landscaping as needed to keep the area fun and beautiful.
The Areas That Your Visitors Can Not See
Without a question, there are many areas that your guests can not see in the hotel. While these may be out of sight, they can not be out of mind. There are many areas of the hotel that are prone to breakdowns and need regular checks. These include boilers, HVAC units, kitchen areas, washers and dryers, etc. Keeping these units working should be a top priority and will keep your hotel guest happy and satisfied. In addition, regular maintenance to these larger appliances and systems will help to keep them running in a good manner and stave off larger and more expensive repairs. Storage rooms would make good use of a simple logistics system or mobile storage solution to keep thing organized and make the best use of non income producing space.